Mayfair Management Team

With 30+ years experience in all facets of property management, Susanne joined Mayfair as the Chief Operating Officer in March of 2017. Prior to coming on board, Ms. Kleins held the position of Vice President of Operations at Dominium, one of the largest affordable housing management companies, covering over a dozen states. She was a key player to successful growth in two major markets while heavily involved in refinance and resyndication projects, leading her team to achieve top performance rankings and also earning several internal department awards.

Ms. Kleins also held a Regional Vice President position at a California based Market and Luxury Apartment Management Company, where she assisted with re-writing and updating the company’s policies and procedures, as well as provided training to Asset Managers. Susanne is a CPM member of IREM who holds certifications in various affordable housing programs, and supports the local IREM chapter in Dallas. Ms. Kleins received her education in Europe and continues to attend educational seminars and events to ensure Mayfair is always fully apprised of the latest industry changes.

With over 28 years as a property management professional, Twala Gann currently serves as a Vice President of Operations for Mayfair. In this role she is responsible for the operations and financial results of a growing portfolio in Central and South Texas with over 7,000 units of tax credit, Section 8 and conventional rentals. Prior to joining Mayfair, Twala was with Dominium for 15 years, the majority of which was as an Asset Manager for a portfolio of over 9,000 units, specializing in refinancing and re-syndications. During the last 4 years with Dominium, she held the position of as Sr Regional Manager overseeing multiple Regional Managers in several states.

Ms. Gann also was with CWS Apartment Homes for nearly 10 years, where she held multiple positions at both the community and corporate levels. While spending time in broad ranging roles such as Community Manager, Training, Due Diligence and Takeover Specialist, IT Support, Internal Audit, Asset Management and Senior Operations Management, Twala was able to accumulate critical industry experience and knowledge of best practices to rely upon while building successful teams, developing people, implementing operating efficiencies and producing financial results that exceeded owner expectations.

Joining Mayfair over 10 years ago, Ms. Ryals is a long standing member of the executive management team and since 2011 has spearheaded the entirety of Mayfair compliance activities as Compliance Director. Tamra has brought expertise in programs such as LIHTC, BOND, HOME and Project Based Section 8, with all of her team members holding the highest compliance designations possible - Certified Occupancy Specialist (COS) and Housing Credit Certified Professional (HCCP).

This level of expertise ensures that our clients have the most qualified personnel overseeing their portfolios and keeping each asset fully compliant with the evolving state and federal regulations. Under her direction, Mayfair has consistently achieved industry-leading REAC scores (over 90%) for its clients, and over a 90% success rate in no-findings with state and federal monitoring reviews, gaining Mayfair national recognition having a best-in-class compliance department.

Ms. Caldwell joined Mayfair in 2018 as a Senior Asset Manager with over 23 years of experience in all facets of development, asset management, and property management. During her tenure working for a multifamily developer and management company, Ms. Caldwell oversaw the developments of 34 multifamily properties, oversaw the developments from initial application to state allocating agencies, and other financing, all the way through lease up and permanent loan conversion. She also held the position of Associate Development Director, while developing over 1 million square feet of retail space for a privately held retail developer and owner, managing the expansion of a flagship retail shopping center.

Most recently, Ms. Caldwell worked as Director of Compliance for an investor/lender with over 347 properties in 13 states, where she established and maintained an extensive reporting system to monitor and report on the portfolio. Ms. Caldwell has earned various affordable certifications, such as the C3P and HCCP certifications, and also holds a B.S. degree in Finance/Economics and an MBA degree from the University of North Alabama.

Mr. Dunn joins Mayfair Management Group with over 25 years of diversified real estate industry experiences encompassing both asset management and property operations. Starting as an Associate with JE Robert Company in Houston TX, Mr. Dunn was responsible for asset management and disposition for single and multi family, commercial buildings, strip centers, and land from foreclosure through sale. During the years following Mr. Dunn’s extensive experiences include positions as Regional Asset Manager, VP of Operations, and Assistant VP of Asset Management for private owners, REITs and merchant builders.

Most recently, Mr. Dunn was with an east coast fee-based management company as Vice President for almost 14 years with a portfolio of upwards of 7,800 units. His areas of expertise include collaborating with cross-functional teams, owner and management reporting, implementation of effective revenue improvement and cost control programs, rent renewal strategies, financial variance analysis, and capital improvement programs to enhance property values. Mr. Dunn earned several industry related certifications including Certified Property Manager® through the Institute of Real Estate Management, Certified Occupancy Specialist through National Center for Housing Management, and Housing Credit Certified Professional through the National Association of Home Builders.

Starting in 2011, Scott gained valuable experience in the field, working at renowned companies such as Riverstone, Milestone, Millcreek, Lincoln, and Move it Storage. His focus primarily revolved around multifamily property management, successfully overseeing teams and portfolios of up to 25,000 units. From managing multifamily properties at Riverstone, Millcreek, and Milestone to handling commercial properties at Lincoln, Scott has demonstrated versatility and the ability to deliver exceptional results across different asset types.  In his most recent role at Move it Storage, a third-party property management company, Scott managed a portfolio of 120 storage locations, comprising over 20,000 units, across the Southeast.

Scott is CPA who received his degree in Finance from Baylor University. Outside of work, he has a love for all Baylor sports and can often be found cheering on the team at football games during the fall.