Mayfair Management Team

Joining Mayfair over 16 years ago, Ms. Ryals is a long-standing member of the executive management team and since 2011 has spearheaded the entirety of Mayfair compliance activities as Vice President of Compliance. Tamra was made President of Mayfair in 2024 after working closely with all departments over her tenure at this company. She brings expertise in programs such as LIHTC, BOND, HOME and Project Based Section 8 not only on the Compliance side but in Operations as well. She holds the highest compliance designations possible - Certified Occupancy Specialist (COS) and Housing Credit Certified Professional (HCCP).

This level of expertise ensures that our clients have the most qualified personnel overseeing their portfolios and keeping each asset fully compliant with the evolving state and federal regulations. Under her direction, Mayfair has consistently achieved industry-leading REAC scores (over 90%) for its clients, and over a 90% success rate in no findings with state and federal monitoring reviews, gaining Mayfair national recognition having a best-in-class compliance department.

With over 28 years as a property management professional, Twala Gann currently serves as a Vice President of Operations for Mayfair. In this role she is responsible for the operations and financial results of a growing portfolio in Central and South Texas with over 7,000 units of tax credit, Section 8 and conventional rentals. Prior to joining Mayfair, Twala was with Dominium for 15 years, the majority of which was as an Asset Manager for a portfolio of over 9,000 units, specializing in refinancing and re-syndications. During the last 4 years with Dominium, she held the position of as Sr Regional Manager overseeing multiple Regional Managers in several states.

Ms. Gann also was with CWS Apartment Homes for nearly 10 years, where she held multiple positions at both the community and corporate levels. While spending time in broad ranging roles such as Community Manager, Training, Due Diligence and Takeover Specialist, IT Support, Internal Audit, Asset Management and Senior Operations Management, Twala was able to accumulate critical industry experience and knowledge of best practices to rely upon while building successful teams, developing people, implementing operating efficiencies and producing financial results that exceeded owner expectations.

Mary Garza has worked in the Affordable Housing Industry for 26 years. She was born and raised in the Lower Rio Grande Valley and proudly serves her community as a high-level executive with Mayfair Management Group since 2017. She is an invaluable member of the management team and has worked in all facets of the industry starting in 1997 as a leasing agent. In recent years she has been assigned to oversee numerous LIHTC lease-ups, by managing her team to excellenceand by keeping her finger on the pulse she has exceeded the goals and expectations of owners and lenders of these communities. Her vast experience in all affordable housing programs makes her very strong in the compliance aspect but her biggest strength lies in Operations where she has turned troubled assets into strong stabilized communities. She has proven successful by following company policy and procedures in addition to taking pride in training her onsite team members. Ms. Garza understands the importance of leading her team by example and has oversees one of the strongest regions in the Mayfair portfolio.

Ish-shah Alarcon has over 20 years of experience in the Property Management industry. She has been employed by Mayfair for 11 years and has filled positions as a Property Manager, Compliance Auditor, Regional Manager and AVP of Operations. As the AVP she oversees the El Paso, Lubbock, San Antonio, Abilene, TX/ New Mexico regions. She provides direct regional supervision, supports staff and sites while serving clients and residents. She has knowledge in Conventional, LIHTC, HUD PBRA, RD, Section 236 and Home programs. Ish-shah’s experience has included successful lease ups on new construction, acquisitions, and rehabs for more than 10 sites. Committed to proactively evaluate processes and procedures in order to help implement changes to increase efficiency and streamline workflow across operations. Mrs. Alarcon earned distinction several times as Employee of the Year, Regional of the Month, Employee of the Month (twice) and her portfolio has earned Team of the Year. She is currently working on obtaining her real estate associate broker license. She has a great reputation in the industry and has established and maintained great communication with property owners and investor groups.

Amanda Townsend started as a leasing agent for UAH Property Management in 2007 and has earned several leadership promotions. Amanda is a Housing Credit Certified Professional (HCCP) and Certified Occupancy Specialist (COS) with 17 years specializing in the monitoring, training, and support of continued compliance for communities with LIHTC, HOME, HTF, Project Based Section 8, Section 236 and/or RAD funding. Amanda became enamored with the affordable housing industry, prompting her to change career paths. She spent numerous years at the site level building fundamental knowledge and successfully guided in the initial occupancy of two new construction LIHTC communities. With her growing passion for the intricacies of affordable housing regulations, she joined the Compliance Department in 2013 where she has since aided in a variety of Communities achieving minimal to zero audit findings as well as the creation, implementation and oversight of forms & policies to ensure the continued successful compliance for the Mayfair portfolio. Amanda has assisted the VP of Compliance in coordinating training with the entire department. She provides assistant to all properties and Compliance Team in addition to assisting in the creation and upkeep of all forms and policies need to keep the company fully compliant. She has been able to pick up on multiple program regulations very quickly and assists this oversight because of this knowledge. Amanda holds her HCCP, COS and TCS certifications and completes continuing education annually to keep her certifications active.

Starting in 2011, Scott gained valuable experience in the field, working at renowned companies such as Riverstone, Milestone, Millcreek, Lincoln, and Move it Storage. His focus primarily revolved around multifamily property management, successfully overseeing teams and portfolios of up to 25,000 units. From managing multifamily properties at Riverstone, Millcreek, and Milestone to handling commercial properties at Lincoln, Scott has demonstrated versatility and the ability to deliver exceptional results across different asset types. In his most recent role at Move it Storage, a third-party property management company, Scott managed a portfolio of 120 storage locations, comprising over 20,000 units, across the Southeast. Scott is a CPA who received his degree in Finance from Baylor University. Outside of work, he has a love for all Baylor sports and can often be found cheering on the team at football games during the fall.

Ms. Caldwell joined Mayfair in 2018 as a Senior Asset Manager with over 23 years of experience in all facets of development, asset management, and property management. During her tenure working for a multifamily developer and management company, Ms. Caldwell oversaw the developments of 34 multifamily properties, oversaw the developments from initial application to state allocating agencies, and other financing, all the way through lease up and permanent loan conversion. She also held the position of Associate Development Director, while developing over 1 million square feet of retail space for a privately held retail developer and owner, managing the expansion of a flagship retail shopping center.

Most recently, Ms. Caldwell worked as Director of Compliance for an investor/lender with over 347 properties in 13 states, where she established and maintained an extensive reporting system to monitor and report on the portfolio. Ms. Caldwell has earned various affordable certifications, such as the C3P and HCCP certifications, and also holds a B.S. degree in Finance/Economics and an MBA degree from the University of North Alabama.

Mr. Dunn joins Mayfair Management Group with over 25 years of diversified real estate industry experiences encompassing both asset management and property operations. Starting as an Associate with JE Robert Company in Houston TX, Mr. Dunn was responsible for asset management and disposition for single and multi family, commercial buildings, strip centers, and land from foreclosure through sale. During the years following Mr. Dunn’s extensive experiences include positions as Regional Asset Manager, VP of Operations, and Assistant VP of Asset Management for private owners, REITs and merchant builders.

Most recently, Mr. Dunn was with an east coast fee-based management company as Vice President for almost 14 years with a portfolio of upwards of 7,800 units. His areas of expertise include collaborating with cross-functional teams, owner and management reporting, implementation of effective revenue improvement and cost control programs, rent renewal strategies, financial variance analysis, and capital improvement programs to enhance property values. Mr. Dunn earned several industry related certifications including Certified Property Manager® through the Institute of Real Estate Management, Certified Occupancy Specialist through National Center for Housing Management, and Housing Credit Certified Professional through the National Association of Home Builders.